Refund and Cancellation
Last updated: July 7, 2026. Review our terms for service cancellations and refund eligibility.
1. Project Cancellations
Clients may request to cancel an ongoing design or development project. To initiate a cancellation, a written request must be submitted directly to your assigned project manager or via email to info@iitdeveloper.com.
Upon receipt of a cancellation request, we will immediately cease all work on the project. The client will be billed for all hours incurred or milestones completed up to the date of cancellation.
2. Refund Eligibility
Because our agency provides custom digital solutions (custom software, website development, UI/UX design, and AI automation), refund eligibility is strictly defined as follows:
- Setup / Advance Fees: Advance deposits or onboarding fees are non-refundable once design or development research has commenced.
- Completed Milestones: Any milestone that has been signed off, approved, or delivered is fully non-refundable.
- Work in Progress: In the event of project cancellation mid-milestone, a partial refund of the milestone deposit may be granted based on the percentage of work remaining, at our sole discretion.
3. Service Subscriptions
For recurring maintenance, DevOps hosting, or retainer agreements:
- Subscriptions can be cancelled at any time and will take effect at the end of the current billing cycle.
- We do not offer pro-rated refunds for partial months of service.
4. Billing Inquiries
If you have questions about an invoice, charge, or wish to discuss project cancellation settlement options, please contact our billing desk: